Please feel free to use the contact form provided, or you may send us an email at any time.

support@skyfallaudio.com

For business purposes:

business@skyfallaudio.com

Indeed, we offer special pricing for students and educators. Please reach out to our customer support and submit educational documents for verification, such as a student ID card with a valid expiration date.

Our security is top-notch! We utilize SSL (Secure Socket Layer) server software to ensure your data is fully encrypted and secure. Additionally, credit and debit card transactions are protected via the 3D Secure process. As for your card information, we neither store nor have access to any credit card details. All transactions are processed through highly secure third-party payment gateways: Stripe for card payments and PayPal for PayPal transactions.

Your privacy and data security are our top priorities. We employ industry-standard encryption and security protocols to safeguard your personal information.

Moreover, we have no interest in your data and strive to collect the bare minimum necessary to provide our services. We only gather the data essential for service delivery and avoid collecting anything that isn't required. In essence, we trade in sample and preset packs, not in your personal data.

Yes. We regularly release free packs. Check our Free section or subscribe to our newsletter to stay updated.

Don't worry, even if it says you'll get .txt file you will be redirected to the download link.

Yes! All of the reviews/testimonials you see on the website are 100% real and true. Also apart from the reviews on the website we have a lot of feedback on social media like Youtube, you can check it yourself.

No account is required. You can purchase and download products instantly after checkout.

Please check your spam or promotions folder first. If you still can’t find it, contact our support team and we’ll resend your download link.

Try refreshing the page, clearing your browser cache, or using a different browser. If the issue continues, please contact us.

We accept major credit and debit cards, as well as supported digital payment methods depending on your location.

Yes. All payments are processed through trusted, secure payment providers with encryption.

Please read our Refund Policy

No hidden fees. The price you see at checkout is the final price.

All prices shown on our website already include VAT (sales tax) where applicable. The final price you see is the price you pay — no additional taxes are added at checkout.

After purchase, you’ll receive an email with your download link. You can also download directly from the checkout confirmation page.

Our samples work with all major DAWs including Ableton Live, FL Studio, Logic Pro, Cubase, Studio One, Bitwig, and more.

Preset packs require the specific plugin listed on the product page (for example, Xfer Serum for Serum presets).

Yes. All Skyfall Audio products are 100% royalty-free.

Yes. You can use our sounds in released music, streaming platforms, live performances, films, games, and client projects.

No. You may not resell, share, sublicense, or redistribute the sounds as standalone files or in competing products.